Menu
 
  0

Your account is powered by Storbie. To edit your profile visit my.storbie.com

Shipping Policy

 

1. General Information

All orders are processed with attention to detail and commitment to prompt service. However, product availability can impact our ability to ship promptly. If an item you have ordered is unavailable, we will notify you promptly and process a refund using your original payment method.

2. Delivery Location

We only ship to addresses within Australia. Unfortunately, international shipping is not available at this time.

3. Delivery Time

  • Order Processing: We strive to process and dispatch orders within 2 business days from our pharmacy. Please note that during peak periods, there may be slight delays.
  • Urban Delivery: Once dispatched, urban area deliveries typically arrive within 3-5 business days.
  • Rural Delivery: Deliveries to rural areas are estimated to take about 7-10 business days after dispatch. This timeframe accommodates the additional transit times required for remote locations.
  • Local Delivery: For our local customers, we offer a convenient delivery option through our website. Please visit https://www.medicinesruschemist.com.au/ to arrange for local delivery, which aims to deliver your products within 2 hours during business hours.

4. Delivery Instructions

Specific delivery instructions can be provided during the checkout process on our website.

5. Shipping Costs

Shipping costs vary depending on the weight of your order and the delivery method selected. Here are the details:

  • A flat rate of $10 applies to all standard deliveries across Australia for orders below $100.
  • Enjoy free standard shipping on orders over $100.
  • Shipping costs for large or heavy items, especially to remote areas, may vary and will be communicated during the checkout process.

6. Damaged Items in Transport

If your order is damaged in transit, please contact us immediately. Retaining the packaging and damaged goods is essential for us to evaluate the issue and address it swiftly.

7. Tracking Your Order

Once your order is dispatched, we will provide you with a tracking number. You can use this number to monitor your delivery's progress.

8. Questions

If you have any questions or concerns about our shipping policy or the status of your order, please do not hesitate to contact us. Our team is dedicated to ensuring your complete satisfaction and is on hand to assist with any inquiries.