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Returns Policy

 

1. General Return Policy

At Medicines R Us Chemist, we aim to ensure that you are completely satisfied with your purchases. We understand that there may be instances where you need to return a product. Our returns policy is designed to assist you with your return.

2. Returns

If you are not satisfied with your purchase, you may return it within 7 days of receiving your order, under the following conditions:

  • The product must be unopened, unused, and in its original packaging.
  • You must provide a valid receipt or proof of purchase.

3. Non-returnable Items

Certain items are not eligible for return, including:

  • Products that have been opened or used.
  • Items marked as non-returnable or purchased on clearance.
  • Products that are not in their original condition or packaging.

4. Return Process

To initiate a return, please contact us at info@medicinesrus.com.au. We will guide you through the steps to return the product and inform you about any applicable restocking fees.

5. Refunds for Unavailable Items

If any product you ordered is unavailable and we are unable to fulfill your order, we will inform you promptly and issue a refund to your original payment method within 7 to 10 business days.

6. Refund Process

Upon receiving your return and inspecting the condition of your item, we will process your refund or exchange. If your return is approved, we will initiate a refund to your original method of payment. You will be notified of the refund status via email.

7. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you are entitled to a refund, the cost of return shipping will be deducted from your refund.

8. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at info@medicinesrus.com.au for assistance. We will provide instructions on how to return the item and arrange for a refund or exchange.

9. Questions

If you have any queries regarding our returns policy, please do not hesitate to contact us at info@medicinesrus.com.au. We are here to help and ensure your satisfaction with every purchase.